This webpage states the rules of Stafficial (hereinafter referred to as “Company”) with respect to refunds claimed by any job seeker, trainee, employer or recruiter (hereinafter referred to as “Customer”) who avails our services in person or through our website https://www.stafficial.com/ (hereinafter referred to as “Website”).
Our refund policy has been written in the simplest form by keeping the legal jargon to a minimum. So, we request you to go through this document before placing any order to avoid any kind of misunderstanding.
[Note: The terms “Job Seeker”, “Job Hunter”, “Job Aspirant”, “Prospective Candidate”, and “Candidate” have been used interchangeably in the following paragraphs.]
Thank you for using our resume writing services available at https://www.stafficial.com/ owned and maintained by Stafficial.
We put our best foot forward while providing resume writing services to job aspirants irrespective of their age, gender, ethnic background, location, experience, industry, and objectives. Therefore, we stand behind our work and our promise that your new resume and cover letter will create an impact.
We receive orders for resume writing packages through an online ordering process on our website. But we start working on any order only when we genuinely feel that your documents (resume & cover letter) and/or online profile (LinkedIn) need improvement.
Our team boasts its members which include native English speakers and industry-specific writers. We prepare a draft and send it to the customer so that their suggestions can be incorporated in the final version. We ensure that the final copy of the resume and cover letter captures the attention of prospective employers and placement agencies to smoothen your job search and selection process.
Despite all the efforts made by us, it’s quite possible that you don’t obtain the intended or desired benefits from our services due to the dynamic scenario of the employment ecosystem in the USA. We can guarantee interview calls, but we cannot guarantee placement as it depends on your performance in the interview and other rounds conducted by the employer.
So, in order to preserve the interests of the company, we will not be able to refund the amount(s) paid by you. Availing services by the customer implies that he has agreed that payment once made is not refundable or adjustable in the future and any amount paid shall stand appropriated.
We encourage every customer to share their feedback and suggestions. If you have some genuine concerns regarding the new resume, cover letter or LinkedIn profile created by us or the mock interview sessions conducted by us, you can write to us at info@stafficial.com. We will do our best to resolve your concerns.
In cases, where it’s discovered that a customer has experienced dissatisfaction due to negligence on our part, we will happily revise his resume and cover letter. But if you want to claim a refund, certain procedures will be followed to ascertain the eligibility of your claim.
You might be asked to state valid reasons and present additional materials for supporting your claim. The final decision regarding acceptance or rejection of refund claims will be in the hands of the company. You will be notified of the outcome via an email within a reasonable period of time. You can reach us through the aforementioned email address to follow up.
It’s important to mention here that such a situation has never arisen before.
You can choose to change the package or cancel your order but whether you will receive a refund or not depends on the time gap between the placement of order and change of package/cancellation of order as well as the sole discretion of the company. Once your order is accepted, our professional resume writers begin evaluating your resume within an hour.
Therefore, you might be considered as eligible for a refund if you select another package or cancel your order within an hour of placing it. But again, the final decision lies in the hands of the company. If you delay in changing the package or canceling the order, no refund will be made to you since we invest our time and efforts in providing exceptional services to you.
We make sure that you receive the resume and cover letter built by our experts within a week of placing the order. In case, you don’t see the email sent by us in your inbox, check your spam folder as well. The company cannot be held liable for the delays in delivery caused by technical errors on the part of Internet Service Providers (ISPs) and Email Service Providers (ESPs).
We use the most secure online payment gateway service for receiving the payments made by a customer via our website. You are free from all kinds of risks, including but not limited to loss of money and theft of personal or financial information.
Once you have placed an order and made a payment for the resume writing package of your choice, any subsequent change in the features or price of the package will not have any effect on you.
[Note: The terms “Resume Database Services”, “Resume Database Package”, “Resume Database Plan”, “Resume Package”, and “Candidate Database” have been used interchangeably in the following paragraphs.]
Thank you for using our resume database services available at https://www.stafficial.com/ owned and maintained by Stafficial.
We put our best foot forward while providing resume database services to employers and staffing firms irrespective of their years in business, industry, location, customer/client portfolio, and objectives. Therefore, we stand behind our work and our promise that you will find a suitable candidate in our resume database.
We have built a strong reputation in the market due to which many job hunters create an account and post their resume on our platform. Therefore, we have a large database of resumes from various academic & professional backgrounds and industries.
Our competitively-priced resume packages allow you to access a considerable number of resumes every day for a pre-decided period of time. We enable you to fill the vacancies with highly qualified candidates in a quick and stress-free manner.
Even though we put our heart and soul into fulfilling your expectations, the chances that you don’t find the prospective candidate that meets your standards do exist. Though we have confidence in our repository of resumes, we cannot assume responsibility for the changing situations in the employment landscape in the USA.
So, in order to preserve the interests of the company, we will not be able to refund the amount(s) paid by you. Availing services by the customer implies that he has agreed that payment once made is not refundable or adjustable in the future and any amount paid shall stand appropriated.
It has never happened with any of our customers that they are not able to source the right candidates even after making persistent efforts. However, if it happens to you, just drop an email to info@stafficial.com without any hesitation. You are requested to share your feedback and comments in detail so that we can provide a satisfactory solution.
Though we facilitate ethical behavior and complete transparency, certain factors are not under our control. Therefore, the company cannot be held liable for the misrepresentation of information made by the job seekers in person or through their resume.
If you wish to claim a refund for any given reason, our customer service and quality assurance team will work in tandem to determine whether you will be entitled to a refund. You might be asked to state valid reasons and present additional materials for supporting your claim. The final decision regarding acceptance or rejection of refund claims will be in the hands of the company.
You will be notified of the outcome via an email within a reasonable period of time. You can reach us through the aforementioned email address to follow up.
It’s important to mention here that such a situation has never arisen before.
Our database of resumes gets updated continually due to the creation and deletion of accounts as well as modification in details.
Resumes are also removed on the grounds of inappropriate content, false information, and violation of terms and conditions governing the use of our website.
Therefore, whenever you come across a resume of any job aspirant that seems fit for your requirements, you should proceed with his candidature as soon as possible. If the resume you liked is no longer visible in the database, you cannot hold the company liable or ask for a refund.
The fact that a candidate has posted his resume on our portal implies that he is actively looking for a job. So, it’s quite natural that even though you liked his profile, he might have already landed a job somewhere else.
In such circumstances, you cannot hold the company liable or ask for a refund.
As mentioned earlier in this document, every resume package lets you view a pre-determined number of resumes for a pre-determined period of time. If you want to change the package type before the completion of that period, you can buy another package. But you will not be entitled to refund of the amount paid for the first package.
However, you are requested to consult our team by sending an email to info@stafficial.com. We will recommend the best possible solution for you.
At any given point in time, if you feel that our resume database services are no longer useful to you and that you want to stop receiving the services, you should inform us via info@stafficial.com.
As majority of our business operations are internet-based, we will not be able to refund the amount(s) paid by you for buying any of our resume database plans. However, we will look into the matter to come up with a mutually beneficial solution. We will also not sanction refund in cases where a customer claims that he has stopped accessing the database or has not accessed the database for a long time.
It’s important to mention here that such a situation has never arisen before.
Our dedicated team of UI (User Interface) designers and UX (User Experience) designers constantly try to make navigating our portal easy for the customers.
So if you notice any change in the design, colors, search fields or any other element of the user interface, it must have been implemented for improving our services. You might need some time and/or training to adapt to the new user interface. Feel free to get in touch with us via info@stafficial.com for sharing your concerns.
The company cannot be held liable and no refund claims can be made for issues arising out of changes made in the interface of your user account.
We use the most secure online payment gateway service for receiving the payments made by a customer via our website. You are free from all kinds of risks, including but not limited to loss of money and theft of personal or financial information.
Once you have placed an order and made a payment for buying the resume database plan of your choice, any subsequent change in the features or price of the plan will not have any effect on you.
[Note:
1. The terms “IT Training and Placement Program”, “Training and Placement Program”, “IT Job Training and Placement Program”, “IT Training Course”, “Training Course”, “Training”, and “Program” have been used interchangeably in the following paragraphs.
2. The terms “trainee”, “student”, “candidate”, “job seeker”, “job aspirant” have been used interchangeably in the following paragraphs.]
Thank you for enrolling in our IT training and placement program that is described on https://www.stafficial.com/ owned and maintained by Stafficial.
We put our best foot forward while conducting training and placement program for building and enhancing IT skills of trainees irrespective of their age, gender, ethnic background, location, experience, current profession & industry, and objectives.
Therefore, we stand behind our work and our promise that your chances of landing a lucrative job in the IT field will increase after attending the training.
We develop our IT training and placement program in accordance with the everlasting and the current needs of various types of business firms operating in the IT industry. We carry out extensive research to know the latest trends, in-demand IT skills & jobs, and future scope.
The trainers in our team possess valuable experience of working as well as imparting training in their respective areas of the IT field. We focus on improving the conceptual clarity and providing real-world exposure to the students.
We employ our physical & virtual resources and intellectual capital to design the perfect training and placement program that can help you find a great opportunity. Along with the subjects covered in the training, we also offer career guidance.
However, we cannot predict anything about the ever-changing employment market. You might not receive any offer for an internship or a job even after attending all the training sessions.
So, in order to preserve the interests of the company, we will not be able to refund the amount(s) paid by you. Availing services by the customer implies that he has agreed that payment once made is not refundable or adjustable in the future and any amount paid shall stand appropriated.
We will discuss thoroughly the syllabus of the training course and the nature of training with you so that you can take an informed decision. It’s not likely that you will come to know about any aspect or component of the program after joining.
But still, if at any given point in time, you feel that the syllabus, trainers, methods, environment or any other component of the training program has fallen short of your expectations, you can speak to our consultants through info@stafficial.com.
The chances of occurrence of an event wherein a trainee feels dissatisfaction are negligible as we practice due diligence while building and executing our training program. But, at the same time, we respect different opinions.
So, we will perform a proper grievance redressal procedure to ensure that you get delighted with our services. You can opt for claiming a refund, but the final decision regarding acceptance or rejection of refund claims will be in the hands of the company. You might be asked to state valid reasons and present additional materials for supporting your claim.
You will be notified of the outcome via an email within a reasonable period of time. You can reach us through the aforementioned email address to follow up.
It’s important to mention here that such a situation has never arisen before.
Customers are advised to gain the necessary knowledge and show prudence before availing our services to prevent incidences of misunderstanding and dissatisfaction.
Customers are encouraged to submit their complaints with valid reasons and sufficient proof via an email within the shortest possible time of experiencing dissatisfaction.
If your claim for refund is approved by the company, the amount disbursed to you will be calculated after deducting the payment processing fees.
If your claim for a refund of the amount paid for services that were availed at a discounted price is approved, the refund amount will be calculated accordingly.
Stafficial reserves the right to update this refund policy to accommodate the changes taking place in our practices and rules for addressing concerns of customers and treating the refund requests. We might inform our website visitors via a notice on relevant webpages.
You are requested to read the refund policy on our website from time to time to stay aware of the latest rules for taking accurate decisions.
We will try our best to avoid this situation, but still, if matters regarding the consumer grievances and refund requests have to be taken to the court, the proceedings will be carried out in accordance with the laws of the United States of America.
We have a strict control quality control policy in place as we believe in doing the job right the first time. We don’t want our customers to face any hassle while using our services. We have specified every single point in our refund policy. For any additional questions, feel free to contact us via info@stafficial.com.