We are actively seeking a Helpdesk Administrator with a broad range of experience with multiple IT systems. This position is an internal management position within our company and requires excellent people skills in addition to the ability to resolve technical escalation needs. Successful applicants will have at least 10 years of technical and management experience or corresponding education plus experience. Mandatory fingerprint background checks are required as we work with secure information in the public sector space in addition to our work with for-profit and nonprofit clients.
A four year related degree is preferred. Consideration is given to industry certifications and equivalent IT work and management experience. Pay is commensurate with professional experience and educational achievement. Benefits are available.
Your skill set may include:
1. Technical skills, including: Advanced network assistance, Multi-OS desktop support, Printer and peripheral support, Windows server administration, Desktop application support, Enterprise mobility solutions, Third-party cloud support, Communication technology implementation, RMM integrated workflows and Strong troubleshooting skills.
2. People skills, including: Remaining calm, Extending compassion, Building relationships, Communicating regularly, Smiling warmly, Listening attentively, Following-up clearly, Resolving effectively and Teaching Kindly.
3. Management skills, including: Ability to Triage and process complex incidents, Pursue and complete multi-part projects, Anticipate and eliminate future problems, Demonstrate and promote team-focused attitudes, Develop and oversee expansion opportunities, Discover and resolve important details, and Independently identify and implement business-focused solutions.
Successful applicants will begin the application process by submitting a complete resume, including prior employment history, relevant education and certifications, business references and a cover letter discussing employment preferences and career goals.
A company management path may be available. We encourage people of all backgrounds and varying experiences to apply.
Job Type: Full-time
Pay: $54,000.00 - $78,000.00 per year
Willingness to travel:
Work Location: Remote