It Help Desk Analyst

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Job Employment Types : Full Time Part Time Contract - W2 Contract - Independent Contract to Hire - W2 Contract - Corp-to-Corp Contract to Hire - Independent Contract to Hire - Corp-to-Corp

Information Technology AtechStar Nashville, GA $ 104,000 - 105,000 / Annum 9 months ago

Job Description

Troubleshoot, analyze, resolve, track, escalate and accurately document various technical problems.
Document customer requests in the appropriate issue tracking system.
Route tickets accurately to client level support when needed.
Stay current on and adhere to established policies, procedures and documentation.
Be a subject matter expert in the full suite of supported client system and processes.

Job Requirement

Strong problem-solving skills and decision-making ability.
Effective listening and probing question skills.
Ability to learn and apply technical information in a fast-paced, demanding work environment.
Ability to follow policies and procedures; attention to detail.
Flexibility to accommodate Help Desks hours of operation.
Strong enthusiasm and desire to learn.

Required skills

Communication Time management Teamwork.

Required Position

I have ongoing need

Compensation

Average Bonus : $ 4000/Annum

Average Commission : $ 1000/Annum