It Help Desk Analyst

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Job Employment Types : Full Time Part Time Contract - W2 Contract - Independent Contract to Hire - W2 Contract - Corp-to-Corp Contract to Hire - Independent Contract to Hire - Corp-to-Corp
 Information Technology  AtechStar  Nashville, GA  $ 104,000 - 105,000 / Annum  9 months ago
Job Description
  • Troubleshoot, analyze, resolve, track, escalate and accurately document various technical problems.
  • Document customer requests in the appropriate issue tracking system.
  • Route tickets accurately to client level support when needed.
  • Stay current on and adhere to established policies, procedures and documentation.
  • Be a subject matter expert in the full suite of supported client system and processes.
Job Requirement
  • Strong problem-solving skills and decision-making ability.
  • Effective listening and probing question skills.
  • Ability to learn and apply technical information in a fast-paced, demanding work environment.
  • Ability to follow policies and procedures; attention to detail.
  • Flexibility to accommodate Help Desks hours of operation.
  • Strong enthusiasm and desire to learn.
Required skills
Communication Time management Teamwork.
Required Position
I have ongoing need

Average Bonus : $ 4000/Annum

Average Commission : $ 1000/Annum