Guest Service Agent/Front Desk

Job Employment Type : Full Time
 Fairfield Inn & Suites  Athens, AL 35611
 1 week ago
Job Description


-Fairfield by Marriott Athens I-65 (21282 Athens-Limestone Lane)

-Holiday Inn Express & Suites Athens (16074 Athens-Limestone Blvd.)

No experience required (but preferred). Pay negotiable (based on experience).

Job Description:



JOB TITLE: Front Desk Agent – Limited Services

REPORTS TO: General Manager DEPARTMENT: Front Desk

LOCATION: Fairfield Inn & Suites OR Holiday Inn Express & Suites FLSA STATUS: Non-Exempt

SUMMARY: Computes, records, and verifies numerical data for use in maintaining accounting records by performing the following duties:


  • Keeps accurate accounts of cash, checks, and credit transactions
  • Handles confidential information, including guest records, with a high degree of integrity
  • Makes daily deposits (as applicable)
  • Verifies room charges and rates; verifies register has appropriate starting cash
  • Manages daily paperwork including occupancy report; guest list; cash drawer summary; balance sheet; account summary; history file; and housekeeping report.
  • Submits reports to corporate office as appropriate
  • Monitors room availability
  • Blocks rooms and handles guest requests
  • Performs and documents security walks on a regular basis
  • Has a thorough knowledge of emergency procedures and implementation of procedures
  • Prepares continental breakfast on time; replenishes breakfast items as needed
  • Performs duties of a Guest Service Agent, including laundry functions as directed
  • May be required to make management decisions in manager’s absence
  • All other duties as assigned
  • To perform the job successfully, an individual should demonstrate the following competencies:


  • Problem Solving - Identifies and resolves problems in a timely manner;
  • Customer Service - Responds promptly to customer needs; Responds to requests for service and assistance;
  • Team Work - Contributes to building a positive team spirit.
  • Diversity - Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment.
  • Organizational Support - Follows policies and procedures including but not limited to, dress code policies
  • Adaptability - Able to deal with frequent change, delays, or unexpected events.
  • Attendance/Punctuality - Is consistently at work and on time.
  • Dependability - Follows instructions, responds to management direction; Completes tasks on time or notifies appropriate person with an alternate plan.
  • Initiative - Asks for and offers help when needed.
  • Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently.
  • Professionalism - Treats others with respect and consideration regardless of their status or position.
  • Quality - Demonstrates accuracy and thoroughness; Applies feedback to improve performance; Monitors own work to ensure quality.
  • Quantity - Meets productivity standards; Completes work in timely manner.
  • Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Less than high school diploma; or 1-3 months related experience and/or training; or equivalent combination of education and experience.

Language Ability:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

JOB TITLE: Front Desk Agent – Limited Services

Math Ability:

Ability to calculate figures and amounts such as discounts, interest, and percentages.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to make informed decisions in absence of management.

Computer Skills:

No Computer skills needed.

Certificates and Licenses:

No certifications needed

Supervisory Responsibilities:

This job has no supervisory responsibilities.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently exposed to wet or humid conditions (non-weather); work near moving mechanical parts; work in high, precarious places and fumes or airborne particles. The employee is occasionally exposed to toxic or caustic chemicals; outdoor weather conditions and risk of electrical shock.

The noise level in the work environment is usually moderate.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is frequently required to talk or hear; required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee is occasionally required to taste or smell.

The employee must regularly lift and /or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.

Job Types: Full-time, Part-time

Pay: From $9.50 per hour


  • Dental insurance
  • Health insurance
  • Life insurance
  • Vision insurance


  • 10 hour shift
  • 12 hour shift
  • 8 hour shift
  • Holidays
  • Monday to Friday
  • Night shift
  • Weekends

Work Location:

  • One location

Work Remotely:

  • No