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Customer Service Job In InTouch Credit Union At University Park,

Customer Service Representative Hello

Job Employment Type : Full Time
 InTouch Credit Union  University Park, TX
 6 days ago
Job Description

Welcome to InTouch Credit Union! $2,500.00 Sign on Bonus
We want to know more about you! We’re looking for the following:
  • Customer Service Representative who has experience with customer-focused/deadline-driven/high-energy environment, and who can provide courteous, friendly and professional assistance to their team, and our membership.
  • Our ideal candidate will make anywhere between $19.08 - $20.14 for this role
  • Will follow a Monday-Friday (flexibility between 8:30 a.m. to 5:30 p.m.) and at least two Saturdays per month between 8:45 a.m. to 12:45 p.m. schedule. Number of Saturdays worked may increase based on business needs.
What about the Duties & Responsibilities?The Personal Financial Assistant will work in our lobby, customer facing and providing the following as part of their key essential duties:
  • Greet and welcome members and visitors to the Credit Union in a prompt and professional manner consistent with service excellence best practices including a handshake, introduction and use of the member’s name.
  • Identify and recommend products and services based on the member’s financial needs upon review of their account or through determining needs based on asking open ended questions.
  • Contact prospective members, businesses, community groups and Select Employer Groups (SEGs) to present information on available products and services.
  • Attend various community organization meetings to develop new business and create awareness of the credit union.
  • Identify cross-sell opportunities to enhance relationship building with member and provide enhanced services to members by maintaining expert level of knowledge of Credit Union features and benefits, lending guidelines, products and services.
  • Maintain working knowledge of all operational and lending procedures and regulatory requirements.
All offers for employment with InTouch Credit Union are contingent upon the candidate completing a credit check, pre-employment drug screen and the submission of fingerprints in accordance with state and federal law. Interested? Excellent!We want to hear from you! You can apply today by clicking on the "Apply" button below!

The Credit Union is committed to a policy of equal employment opportunity and does not discriminate in the terms, conditions or privileges of employment based on actual or perceived race, religion, color, creed, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), age, genetic information, national origin, ancestry, citizenship status, physical or mental disability, military service and veteran status, sexual orientation, gender identity or gender expression (including transgender status), marital status, or in any other protected classification or status as defined under applicable federal, state or local laws and ordinances.



  • High school degree or equivalent;
  • Mortgage Loan Originator (MLO) registration with Nationwide Mortgage Licensing System and Registry (NMLS) required.


  • Minimum six months of banking or customer service experience

Required Knowledge:

  • Working knowledge of Microsoft Office and Windows.
  • Basic knowledge of software applications.
  • Compliance with Federal Bank Secrecy and Money Laundering rules required.